For more information, see Install MozyPro or MozyEnterprise for Mac on page. In the event that you need to restore files (in The Online Backup by Mozy backup service saves 30 days of data history for each file you back up. Install Mozy Backup Software for Linux on page 49. Mozy by Dell is a cloud (SaaS) data protection service that automatically backs up your files for Windows and Mac platforms.Ģ Online Backup by Mozy User Guide i Contents Overview 3 Getting Started with Mozy 4 Using the Settings Window 7 Understanding Backup Sets.Sitemap User Guide Mozy is an easy-to-use, automatic cloud backup and recovery solution that protects desktops and laptops for organizations of all sizes This guide helps you get started using the Mozy backup software and Windows 8 and Windows Server 2012 Exceptions topic in the Mozy User Guide at. Thank you for your attention to this matter.Support Home > Documentation > Mozy User Guide. Rather than ramble on any further, I would simply request that you refund the $208.95 you have charged me since January, 2009 for a service you have not provided me. He simply advised me to write an e-mail to this address, however, based upon his demeanor, I wouldn't be shocked if this e-mail goes directly to him or even if it is a phony e-mail address altogether. That alone should be of a major concern to your management team. He point blank told me more than once there was noone else to talk to. After uploading the data the first time i tried to restore a few. I had been using Mozy Pro for around 25GB of data using a custom encryption key. Hugo stating that the problem is all mine lacks credibility.Īfter some more curt responses from Hugo, I asked to speak to his supervisor. I thought i would write a detailed thread for those of you that signed up to Mozy for your backup needs, especially those of you that have used your own encryption key. In addition, you have no internal audit mechanism to determine whether or not a backup from one of your clients whom you are charging, is actually occuring. At no point was I told when signing up for the service that I had to routinely go in and manually update the software which frankly, is counter-intuitive to the service sought. I would also presume since it is running in the background that like most software, if an upgrade was needed, it would either happen automatically, or the software would at minimum advise me via a pop-up that I needed to take action. I advised Hugo that the scheduler was set up properly and gave him the same information as provided in the previous paragraph.Īpparently even though I-Backup runs on startup, I can't presume that it is actually backing up my data. He, like Steve, said that the problem was likely due to me not updating my software. It became readily apparent to me that customer service calls are not recorded for quality purposes as Hugo was very unprofessional in his handling of my issue. Hugo told me it wasn't I-Backups responsibility to make sure the files were being backed up. I told him I had spoken with Steve the day before and that Steve confirmed that my files had not backed up since 1/21/09 despite the fact that my Default Backup Set shows the correct files and that the Sentence below that dialogue box says today for example "Next scheduled transfer time : 09-22-2010 23:45:00." Hugo put me on hold for about 3 minutes and when he got back he said something to the effect of "So, how can I help you." I assumed he was pulling the ticket and would already know the issue at hand. Since I hadn't heard from Hugo by the middle of the day, I called in to speak with him at approximately 12:45 p.m. He immediately created the ticket above and advised me that he was going to give it to his supervisor, Hugo on extension 126 and have Hugo call me back. Although Steve couldn't help me, he was very professional and apologetic for the problem I had experienced. I called in to inquire what the problem was and spoke with a Steve on extension 110. Rather than taking the approximately 4 hours to recreate the file, since I have I-Backup, I attempted to retrieve the file from your server, only to find it did not exist there. On 9/21/10 I accidently overwrote a file that I needed. Delivery to the following recipients failed. This is an automatically generated Delivery Status Notification. ![]() Subject: Delivery Status Notification (Failure) As a former HR Manager myself, I know how important it is to get this kind of situation under control before it is too late. I'll be forwarding this to every real e-mail address I can find on your website including HR so that they can deal with him. Just as I suspected, Hugo gave me a bogus e-mail address. ![]() I ended up forwarding the e-mail to the HR Department and their Corporate e-mail address. 3.95/computer per month + 0.50/GB per month. Their tech then gave me a bogus e-mail address. Has anybody heard of this remote backup company The price seems to good to be true.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |